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TERMS AND CONDITIONS
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This document is and shall prevail over any other document or communication.
Ordering
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Orders can be placed only on the internet via the check out option.
All the prices are displayed in US$.
The prices are recalculated at the time of confirming payment, to show the equivalent of your local currency (upon using Pay Pal).
If for some reason, you are not able to process the payment, You can call us during office hours Monday – Friday 8:00 – 18:00 GMT +44 (0) 1215 544899, +44 (0) 7979503099, +91 (0) 9811619299
Alternatively you can email us at [email protected] or write to us at:
26 Central Park Drive
Hockley
Birmingham
United Kingdom
B18 5RP
Q-61 Ground Floor
Rajouri Garden
New Delhi
India
110027
PRIVACY POLICY
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We are committed to maintaining the privacy of our customers. Your personal details will remain strictly confidential and we will not disclose your information to any third parties. We may at times contact you, by post, telephone or email, regarding special offers or with other relevant information. If you do not wish to be contacted at all, please let us know and you will be removed from our database.
While we have done our best to protect your personal information, we can not completely guarantee this as the internet is not 100% secure and there is always a slight risk that your personal information will be obtained.
Shipping and Delivery
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By default the shipping charges displayed are for US-Mainland, Alaska, Hawaii and Canada.
The charges are recalculated upon entering your shipping details.
We aim at delivering all (In Stock) items within 7 working days of receiving the payment. Out of stock items can take up to 2 working weeks.
Some handmade products like Hand-carved Classic Wooden Mirrors & Glass Mirrors will be delivered within 28 working days of receiving the payment.
You will receive an e-mail to confirm your order is being processed and the expected delivery date. If you are paying by cheque the goods will not be dispatched until after your cheque has cleared.
We will endeavour to contact you as soon as possible if there are any problems with the dispatch of your order
Please see additional shipping and delivery details on the product’s description page.
Returns
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We hope you are satisfied with your purchase. If for any reason you are not, you may return it in perfect condition in the original packaging and within 14 days. We will then arrange to exchange the product or make a refund.
Please note any refunds will not include postage, packaging or courier charges unless the goods received were faulty.
Please send the item through a traceable shipping method. If the parcel is lost on return to us you will then need to file a claim with the postal service.
Some products would require a written form with for ease of processing. Please contact us before proceeding with any return claims. You can call us during office hours Monday – Friday 8:00 – 18:00 GMT +44 (0) 1215 544899, +44 (0) 7979503099, +91 (0) 9811619299
Alternatively you can email us at [email protected] or write to us at:
26 Central Park Drive
Hockley
Birmingham
United Kingdom
B18 5RP
Q-61 Ground Floor
Rajouri Garden
New Delhi
India
110027
Please Note: The return shipping address would be different from the one mentioned above and will be confirmed to you when you contact us.
Exchange
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The above return policy is also applicable for product exchange.
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